Tandem Watercraft
1234 West Dolphin Drive
Pompano Beach, FL 33060

July 29, 2006

Dear Mr. Trettain:

Pursuant to your letter last Thursday regarding the problem encountered with your new Tandem Personal Watercraft Vehicle. Our service department has conducted its investigation and made it’s determination.

As you know, any Tandem Watercraft will continue to operate at peak performance levels under normal operating procedures. However, our customer service department confirms the malfunction in your watercraft caused by water being present in the fuel line. Possibly this malfunction could have been the result of purchasing bad gasoline. We trust you are cognizant of the fact that while we guarantee our watercraft for one year against defects in workmanship and materials. However, we cannot assume responsibility for inadequate care. For this we cannot grant your request to repair the watercraft vehicle free of charge.

However, Tandem Watercraft would be pleased to see that the fuel line is flushed at the nominal cost of $30 USD. If you will take the simple precaution in fuel selection, your Tandem Watercraft Vehicle will provide you with many years of trouble free service.

Enclosed is an authorization card. If received, we will perform the above service and deliver your watercraft vehicle.
Best regards,

J. Brevard
Customer Service Manager